Shipping and Returns Page
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee is imposed on your package, please be prepared to pay the VAT, customs, and duties in order to receive your package. Postal operators or couriers may charge the customer an additional clearance fee to collect this VAT and complete the necessary formalities upon importation of goods.
Please note we will not offer refunds for orders sent back to sender for failure to pay the appropriate customs, duties, and or VAT. We know this is frustrating for our international fans, but we hope to make the ordering process for international orders more convenient in the near future as we adjust to the recent VAT law changes. Thank you for understanding.
If you are not satisfied with your unworn, unwashed, and unused order or your order was lost or damaged during delivery, please let us know within the 30-day return period. We may in our sole discretion offer you a choice among the following options: (i) a replacement for the item(s) you ordered; (ii) a reasonable substitute item(s) for you to consider; (iii) a full refund of your purchase price for returned item(s). For the quickest resolution please include a photograph of the item(s) you received. While we may not require it in every case, we reserve the right to require you to return the original item(s) at your expense (and, as applicable, in its or their original, unworn, unwashed, unused, and undamaged form) before processing your request.
For the quickest resolution, please email us at firstname.lastname@example.org and include a photograph demonstrating the quality issue of the print or the damaged area of the item. The clearest pictures are on a flat surface, with the tag and error clearly displayed.